We're urgently looking for the following profile for an excellent permanent opportunity based in Lausanne area. The TS Implementation Engineer (L2) has the ability to make configurations, action installations and attend to break/fix events at a higher complexity level to that of the Senior Technician. Their primary function is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). Missions : - Ensure Client Satisfaction TS implementation Engineers (L2) own larger portions of an installation, break/fix incidents at a low to medium level of complexity. They take responsibility for problem resolution and troubleshooting. The TS implementation Engineer (L2) has a basic understanding and appreciation of business principles. They respond to escalated client requests and support client applications to a first line resolution. TS Implementation Engineers (L2) escalate complex problems to the relevant third parties. - Compile and maintain project administration The individual demonstrates fundamental project management and administration ability, like report and proposal writing, and project documentation comprehension and completion. TS Implementation Engineers (L2) assist with the documentation of standard operating procedures relating to installations and fixes. - Conduct presentations The TS implementation Engineer (L2) functions jointly through Technicians or directly with customers. They use their customer engagement skills to conduct elementary presentations at low to medium levels within the customer's organization. - Provide telephonic, remote and on-site support to clients The individual may be required to perform periodic telephonic duty on the technical service desk, providing a second line telephonic support to customers. Each week, duty is organised on both Switzerland's sites. - Act on specialist knowledge The TS Implementation Engineer (L2) is expected to take the ownership of relevant technologies according to domain or specialization. Behavioural skills : As corporate citizens they practise two-way communication and listens to understand other's point of view. These individuals are client focused and display a proactive approach to solving problems. They work well under pressure and demonstrate the ability to work within a support team, contributing to their success. - Pass and maintain vendor certifications Skills and technologies : Ideally you have a CCNP wireless experience. Requirements : In this position you will be required to : Act as mentor for colleagues Assure qualify standards for a delivered solution or installation Ensure client satisfaction Ensure operational hardware and/or software on client site Ensure personal growth and development Owns and resolves problems Owns and takes responsibility for the delivery of a solution or installation Provide telephonic, remote and on-site support to clients Propose planning and/or solutions for a bid Languages: Fluency in French and very good command of English. We thank you in advance for applying to this role and will get back to all candidates shortly.
Notre but : vous emmener au sommet SmartYou, ce sont des femmes et des hommes, une expertise reconnue, un solide réseau de partenaires et de fournisseurs ainsi qu'une volonté de rester à la pointe de l'innovation numérique. Nous sommes le fournisseur unique pour tous les besoins informatiques pointus. Nous offrons une gamme complète de solutions informatiques digitalisées et spécialisées, adaptées tant aux multinationales qu'aux autres entreprises de Suisse romande. Des applications bancaires aux solutions de CRM en passant par les Ressources Humaines numériques et le développement sur-mesure, nous répondons aux besoins précis de nos clients. Nous recherchons des candidats d'élite que nous plaçons chez nos clients. C'est votre profil qui nous intéresse et nous attendons votre dossier ! Aujourd'hui nous recherchons un(e) : Développeur Java (H/F) Vos principales responsabilités seront les suivantes : - Analyse des besoins et modélisation - Analyser les architectures existantes et proposer des améliorations - Créer des modèles de données - Concevoir et développer des solutions informatiques fiables et pérennes dans un souci d'optimisation - T ests d'intégration et de système - Documenter les travaux d'analyse, de conception, de réalisation et de tests Profil recherché: - Diplômé ingénieur HES, EPFL, UNI ou équivalent - De 3 à 6 ans d'expérience en tant que développeur Java dans des projets de gestion - Bonnes connaissances : - JAVA/JEE (EJB), SQL (Oracle),SVN/GIT, Spring, Hibernate/JPA, Maven - Architectures distribuées et asynchronisme (kafka, streaming, event sourcing) - Rest apis (java, spring boot, spring mvc) - Compétences de développement Frontend Web (react, npm, yarn) est un atout - Compétences Docker, kubernetes, agile, devops est un atout - Compétences Spring data flow est un atout - Excellente présentation, excellent relationnel - Pro-actif, orienté recherche de solutions - Capacité de travailler en équipe - Esprit d'analyse et de synthèse & force de proposition Complément d'informations: - Type de contrat : CDI - Entrée en fonction : à convenir - Le candidat devra être basé dans la zone Lausanne - Montreux.
For our of our customer based in Zurich, we're currently looking for the following profile for a position to be based in Zurich. The primary responsibility of the TS implementation Engineer (L3) is to provide technical support to customer clients. This includes remotely supporting clients within Service Level Agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. The TS implementation Engineer (L3) is involved in more complex environments for installation, configuration and fault management. Missions: Ensure Client Satisfaction - TS implementation Engineers (L3) work closely with clients, displaying good client engagement skills and engaging at a high level of professionalism. They are required to interact with clients on site to meet complex requirements of a solution. Problems and issues that cannot be resolved are escalated to the relevant third parties. - Compile and maintain project administration - The individual demonstrates project management and administration ability. - TS implementation Engineers (L3) assist with the documentation of standard operating procedures relating to installations and fixes. Act as mentor - The TS implementation Engineer (L3) displays leadership and team management ability and delegates lower complexity tasks to engineers and technicians. - Assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets. - Lead by example and monitor the quality of engineer's and technician's work when required. Mentorship of engineers and technicians is expected on this role. Execute installations - TS implementation engineers (L3) have good project skills which are demonstrated in the execution of installations and other assignments. Project certification and the understanding and adoption of customer's primer methodology is encouraged. - Provide telephonic, remote and on-site support to clients - The individual demonstrates good administration ability in the form of proposal and report writing, and general project documentation development. The individual may be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management. Act on specialist knowledge - The TS Implementation Engineer (L3) is expected to take the ownership of relevant technologies according to domain or specialization. In this position you will be required to : - Act as mentor for colleague - Liaise with clients on complex issues and be available on-site if needed - Receive feedback and offer advice on more complex design work - Responsible for delegating less complex tasks to engineers and technicians, and make sure that their work is of a high standard. - Demonstrate good administration abilities such as writing proposals and reports, and must be able handle general project documentation with ease - Assure quality standards for a delivered solution or installation - Create designs for a solution or installation - Ensure operational hardware and operational software on client site - Facilitate and/or contribute to a technical workshop - Interact and co-operate with vendors - Own and take responsibility for the delivery of a solution or installation - Provide inputs and guidance to continuously improve internal systems, services and processes. - Oversee the engineers and technicians and make sure that our client's IT systems run at their optimum - Master degree in IT or Engineer diploma - 5 years experience as a L3 engineer - CCIE expertise - Fluent in German and French, or - Fluent in German and English
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